FAQ

The MatchPass program is free to sign up for and you can purchase select experiences at your own discretion, with proceeds going to charity. There will be ample opportunity to enter to win items for free.

Use your Sounders FC Account Manager credentials. If you do not know this information, please contact the Sounders FC Membership Engagement Team at 877-MLS-GOAL.

Using your desktop please select your desired reward and click “Buy Now” and then click “Buy”. You will be prompted to input your credit card information and confirm your purchase. *NOTE* This feature is not currently available on the mobile app.

You will receive an email from the MatchPass Team in the event you have won a MatchPass reward (approximately 3-5 days prior to the match).

MatchPass rewards cannot be returned or exchanged. Please contact Sounders FC Customer Service with any questions at 877-MLS-GOAL.

A majority of our Match Day experiences will meet at Membership Central, located in the South West Corner of the West Field Plaza (across from the helmet wall) just outside of Section 130. For experience specific direction, please check your reward email. All Match Day reward winners will receive an informational sheet prior to the match including information on where to be and when.

Delivery methods will vary throughout the year, however the primary method for pickup will be at Membership Central on Match Day. Please wait for an email from the MatchPass Team with more information.

Rewards are continually added throughout the season depending on availability. Rewards will vary during the season and rotate based on home matches, player availability, and inventory. To stay up to date with the latest reward opportunities, we encourage you to visit the MatchPass site regularly.

Please do – your feedback is always welcome. Click the “Contact Us” tab and let us know your thoughts.

Impact rewards are “Buy Now” rewards in which the proceeds go to charity. The proceeds will be distributed to the RAVE Foundation, the charitable arm of Seattle Sounders FC.