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MATCHPASS LOYALTY PROGRAM TERMS AND CONDITIONS

  • PROGRAM.The Seattle Sounders FC MatchPass Loyalty Program (“Program”) is a program offered to season ticket members (both Primary Account Holders and Seat Designees) and any other individuals who sign up for the Program (collectively “Program Participants”). The Program will provide all MatchPass Participants with exclusive opportunities for sales of merchandise, memorabilia, experiences; entry to events; enter to win contests; charity and philanthropy opportunities and other activations (“Offers”) which may be offered at the exclusive discretion of Seattle Soccer, LLC (d/b/a “Seattle Sounders FC”). Participation in the Program is subject to the following terms and conditions, policies and procedures ("Terms and Conditions") which are subject to change from time to time at Seattle Sounders FC exclusive discretion. A copy of all Terms and Conditions can be accessed at www.SoundersFC.com under the tab for “MatchPass” or via the Seattle Sounders FC Mobile Application (“Mobile App”). Where used in these Terms and Conditions “Account” or “Accounts” shall refer to eligible MatchPass Account holders whose registration and use of MatchPass conform to these Terms and Conditions.
  • MOBILE APP. The Program will be one of many individual functions of the Official Seattle Sounders FC Mobile App. Program Participants will be able to display a digital representation of a MatchPass Loyalty card within the Mobile App and will be requested to provide additional information including an email address and date of birth. Program Participants may, at their election, opt in to receive push notifications related to Program Offers and other information. The Mobile App may be used to access, review and redeem Offers. All data collected through the Program function within the Mobile App will be subject to the MLS Privacy Policy which can be found at http://www.mlssoccer.com/privacy-policy. An Offer which requires purchase, shall be conducted through a third party payment platform. By selecting an Offer for purchase you authorize Sounders FC to redirect you to that third party payment platform, which may be a separate mobile application or website, and you agree to be bound by the terms and conditions governing the use of that third party payment platform. Certain Program Offers shall only be made through the Mobile App.
  • AUTOMATIC ENROLLMENT. By purchasing and accepting season tickets the Primary Season Ticket Member Account Holder (“Primary Account”) is automatically enrolled in the Program and agrees to be bound by these Terms and Conditions. You can opt out of the Program by sending written notice to your Primary Account ticket representative or to MatchPass Opt-Out, c/o Seattle Sounders FC, 159 South Jackson, Suite 200, Seattle, Washington 98104. Enrollment does not guarantee any Program benefits. Individuals who have been designated by Primary Account holders (“Seat Designee”) may become MatchPass account holders by signing up for MatchPass through the website or Mobile App. All MatchPass Accounts which represent individuals whom have purchased full season ticket packages, whether a Primary Account or a Seat Designee, will be considered Season Ticket Members (“STMs”) for purposes of the Program.
  • ELECTIVE ENROLLMENT. Individuals who are not STMs may elect to enroll in the Program through the Seattle Sounders FC website or Mobile App. Non-STM Accounts may not be eligible for all Offers.
  • CHANGES TO PROGRAM. The Seattle Sounders FC has the exclusive discretion to change, limit, modify or cancel the Program and its Terms and Conditions at any time, with or without notice to any Account holder.
  • ELIGIBILITY. The Program and all Offers are only open to eligible Accounts. To be eligible, an Account holder must be at least thirteen (13) years of age, provide all minimum information required by Seattle Sounders FC, which includes a valid and current email address. By inputting information, redeeming or purchasing Offers or otherwise using the Program, Account holders recognize and agree and consent to receive communications by email and/or through the Mobile App. Account holders acknowledge and agree that these will be the preferred and primary methods of communication for all aspects of the Program. Certain Offers will only be made through email. Certain Offers will only be made through the Mobile App. Certain Offers may require additional information or uploading other content, the terms and conditions for any such discrete Offer will accompany notice of its posting. Only one Account per person is permitted. Only individuals are eligible to enroll in the Program and the Program and its Offers are not available to corporate entities, groups, or automated email addresses. Seattle Sounders FC reserves the right to declare any Account ineligible for violation of these Terms and Conditions, or where digital MatchPass is used via the MobileApp as a ticket for entry to any match, for a violation of the Ticket Terms and Conditions.
  • NO MATCHPASS CARD. No physical card will be issued for an Account. All administration of the Program shall be accessible to Account holders through the MatchPass page located on the secondary pages at www.SoundersFC.com and/or the Mobile App. For circumstances where proof of MatchPass is required for entry for an Offer, the method of such proof will be specified, which shall always include an Account holder showing his/her digital MatchPass through the Mobile App. Account holders are responsible for maintaining accurate and updated personal information with the Seattle Sounders FC. Updates of personal information can be made through the Mobile App, online through the web-based platform for Account holders or by notifying the Seattle Sounders FC by mail at Seattle Sounders FC 159 South Jackson Street, Suite 200, Seattle, Washington 98104 or by calling 877 MLS GOAL. Seattle Sounders FC is not responsible for Program or Offer notifications that are not received as a result of erroneous, inaccurate, or missing personal information.
  • NO CREDIT OR VALUE. The Program shall provide no opportunity for Account holders to store value or otherwise receive credit to be stored or redeemed through the Program. All Offers shall individually expire in accordance with the specific promotion period and no Account is guaranteed the availability of or opportunity to participate in any Offer. All Offers may be subject to availability or other limitations.
  • ADDITIONAL DOCUMENTATION. Certain Offers may allow an Account holder the opportunity to participate in match related activities, gain access to restricted areas on match day, or gain admission to exclusive non-match events and activities. In order to receive the Offer, regardless of purchase, the Account holder may be required to execute a waiver, release, assumption of risk, confidentiality or non-disclosure agreement and/or provide identification or proof of age or provide other documentation (“Additional Documentation”). Additional Documentation shall be a condition precedent to receive the Offer, regardless of purchase. In the event that Account holder does not so provide Additional Documentation or is found ineligible to receive the Offer, the Offer will be forfeit and Seattle Sounders FC may refund the purchase price for the Offer to the original form of purchase, provided that the ineligibility of the Account holder is not the result of his or her fraud, misrepresentation or negligence. In the event that Account holder does not so provide Additional Documentation or is found ineligible to receive an Offer, Seattle Sounders FC shall not be obligated to provide a substitute or alternate Offer. All necessary Additional Documentation or information shall be provided at the time of Offer and shall be read as an integrated part of these Terms and Conditions for purposes of that individual Offer.
  • NON-TRANSFERRABLE. Offers that include admission to experiences and limited space events are not transferrable and cannot be gifted or resold for any purpose, without the express consent of Seattle Sounders FC, at its sole and exclusive discretion.
  • FRAUD. If Seattle Sounders FC determines, in its sole and exclusive discretion that any Account holder or individual is using MatchPass or the Program in an improper, fraudulent manner, or is misrepresenting any information or data, Seattle Sounders FC will have the right to pursue any and all remedies including appropriate administrative action, legal action, and the revocation or cancellation of the offending Account(s) and in the case of STMs all associated Seat Designee Account holders thereunder.
  • EMAIL COMMUNICATIONS. Email is the Program’s primary method of providing service-related updates to Eligible Program Participants and certain Offers will only be communicated via email. Eligible Accounts must provide a valid email address to enroll in the Program and are responsible for keeping their email information up-to-date. Seattle Sounders FC is not responsible for any incorrect or inaccurate information, whether caused by website users, tampering, hacking, or by any equipment or programming associated with or utilized in the Program or e-mail notifications that are bounced back or misdirected.
  • PERMISSION TO EMAIL/OPT-OUT. Enrolling in the Program grants permission to Seattle Sounders FC to contact Account holder via email, including messages with advertising, marketing materials and other communications. Account holders may opt out of receiving Program related emails by clicking “Unsubscribe” at the bottom of a received email and following the steps specified. By opting out of email communications related to the Program, Account holder acknowledges and accepts that he or she may not receive all Offers and Seattle Sounders FC is not required to provide an alternate method for such notification.
  • QUESTIONS. All questions or disputes regarding eligibility, the award of any Offer, and the status of any Account will be resolved by Seattle Sounders FC in its sole and exclusive discretion. Seattle Sounders FC has the sole discretion to interpret and apply these Terms and Conditions. VOID WHERE PROHIBITED. An individual Offer is void where prohibited by law.
  • WAIVER. Seattle Sounders FC's failure to enforce any of these Terms and Conditions shall not constitute a waiver of that provision or of any other prior or subsequent breach of these Terms and Conditions or any right or remedy that may be available to the Seattle Sounders FC as a result of that breach. Its failure to insist upon strict compliance with these Terms and Conditions shall not be deemed a waiver of any rights or remedies that it may have against that or any other Account holder in the Program.
  • TICKET HOLDER TERMS AND CONDITIONS. All Account holders whom use their digital MatchPass as tickets for entry, additionally acknowledge and agree that they are at all times bound by all term and conditions applicable to ticket holders, which can be found at www.soundersfc.com/tickets and will abide by all applicable governmental laws, ordinances, orders, directions, rules and regulations, as well as all rules and regulations as are adopted and revised from time to time by Seattle Sounders FC or any of its affiliates. Seattle Sounders FC reserves the right to exclude or eject any and all unruly, rowdy or disruptive persons from CenturyLink Field without liability and the applicable ticket holder and/or STM shall be fully responsible for any damages or expenses, direct or indirect, incurred by the Seattle Sounders FC and its affiliates as a result of such disruptive behavior and/or ejection. In addition, any violation of any ticket terms and conditions by any Account holder may result in suspension or termination of the Account holder’s Program Account.
  • Governing Law/Venue/Arbitration. This Program shall be governed by the internal laws of the State of Washington, without regard to its conflicts of laws, rules or policies and venue shall situate in the courts of Seattle, King County, Washington. Seattle Sounders FC and Account holders agree that any dispute, claim or controversy arising from or relating to these Terms and Conditions or participation in the Program shall be resolved by binding arbitration conducted in Seattle, King County, Washington. The parties acknowledge and agree that each has chosen arbitration rather than litigation to resolve any such dispute, claim or controversy. The parties understand that a judgment on any arbitral award may be entered in any court having jurisdiction. If any part of these Terms and Conditions is held to be unlawful or unenforceable, that part will be deleted and all other provisions herein shall remain in full force and effect. All disputes or causes of action arising out of or connected with the Program shall be resolved individually, without resort to any form of class action. Damages in all disputes will be limited to the amount of the individual Offer in question and no Account holder shall be entitled to consequential damages.
  • No Substitution/Replacement. For Offers with specific dates of availability and or conditions for use or participation, Seattle Sounders FC is not responsible if the redeeming Account holder is unavailable and otherwise unable to use the Offer as offered and presented. Seattle Sounders FC shall not be required to supply a substitute or replacement Offer. Seattle Sounders FC is not responsible for Offers which are lost, misdirected or delayed via mail or email, nor does it guarantee the on-time delivery of Offers. All Offers are subject to substitution and availability at the exclusive discretion and control of Seattle Sounders FC.
  • Limitation of Liability. BY REDEEMING THE OFFER, THE ACCOUNT HOLDER AGREES THAT SEATTLE SOCCER LLC, MAJOR LEAGUE SOCCER LLC, AND ITS FRANCHISORS, AFFILIATES AND, SUBSIDIARIES, AND THEIR RESPECTIVE OWNERS, OFFICERS, DIRECTORS, CONTRACTORS EMPLOYEES, REPRESENTATIVES AND AGENTS (COLLECTIVELY, THE “RELEASED PARTIES”) WILL HAVE NO LIABILITY OR RESPONSIBILITY WHATSOEVER FOR, AND SHALL BE HELD HARMLESS BY ACCOUNT HOLDERS FROM AND AGAINST, ANY AND ALL LIABILITY FOR ANY INJURIES, LOSSES OR DAMAGES OF ANY KIND (INCLUDING WITHOUT LIMITATION, DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE OR EXEMPLARY DAMAGES) TO PERSONS, INCLUDING PERSONAL INJURY OR DEATH, OR PROPERTY ARISING IN WHOLE OR IN PART, DIRECTLY OR INDIRECTLY, FROM ACCEPTANCE, POSSESSION, MISUSE OR USE OF AN OFFER, OR PARTICIPATING IN THE MATCHPASS LOYALTY PROGRAM OR OFFER-RELATED ACTIVITY. THE RELEASED PARTIES ARE NOT RESPONSIBLE IF ANY REWARD CANNOT BE AWARDED.IN NO EVENT SHALL THE RELEASED PARTIES BE LIABLE TO YOU FOR ANY DELAY IN OR FAILURE TO PERFORM DUE TO CAUSES BEYOND THE RELEASED PARTIES’ CONTROL, INCLUDING, WITHOUT LIMITATION, ANY ACT OF GOD, ACT OF WAR, NATURAL DISASTER, WEATHER, TERRORISM, OR ANY ACT OR OMISSION OF A THIRD PARTY. THIS SECTION WILL SURVIVE TERMINATION OF ELIGIBLE PARTICIPANT’S PARTICIPATION IN THE MATCHPASS LOYALTY PROGRAM.
  • EXCLUSIVE MATCHPASS OFFERS. In addition to the Offers available to all Account holders, Seattle Sounder FC may, at its exclusive discretion, from time to time make available certain exclusive offers for the purchase of goods, services or experiences for cash to specific groups, subsets or individual Account holders.
  • PAYMENT FOR GOODS OR SERVICES. For any Offer which requires a purchase, Account holder shall be required to enter a credit or debit card other form of payment in order to redeem, claim or purchase the Offer and shall be charged the stated dollar amount immediately upon purchase. All sales are final and refunds shall be at the exclusive discretion and control of Seattle Sounders FC. By electing to purchase an Offer, Account holder acknowledges, agrees and authorizes Seattle Sounders FC to redirect Account holder’s browser and/or mobile internet device to a web-based or mobile application based third party payment processing platform. Account holder agrees to be bound by the terms and conditions of use and privacy governing the use of that third party payment processor. Account holder further authorizes Seattle Sounders FC to share the personal information of Account holder for the express purpose of completing purchase of the selected Offer.
  • ENTER TO WIN OFFERS. All ‘enter to win’ opportunities offered through the Program shall be limited sweepstakes with the following official rules (“Sweepstakes”). Each individual Sweepstakes will be open for the stated official period in the offer description listed on the Program web-based homepage, the Seattle Sounders FC contests and promotions landing page and/or the Mobile App. All Sweepstakes shall be sponsored by Seattle Sounders FC and shall be open to all Program participants who are residents of the State of Washington except that portion of Washington that lies within a seventy-five (75) mile radius of the city of Portland, Oregon, who are eighteen (18) or older as of the date of entry. No purchase is necessary to and a purchase will not increase the chance of winning. Entry is only available through http://matchpass.soundersfc.com/Login/tabid/527/Default.aspx?returnurl=%2f and limit one entry per Account holder. At the conclusion of each Sweepstakes period one (1) or more winning entries will be selected by a random drawing of all eligible entries for that Sweepstakes which shall be conducted by Seattle Sounders FC at its sole and exclusive discretion. The winning entrant will be notified via the email address associated with their Program account within forty-eight (48) hours of the drawing. The winning entrant must claim their prize within forty-eight (48) hours of receiving the email notifying them of their selection, unless a shorter period is stated for that Sweepstakes. Failure to claim the prize will result in a forfeiture of the prize and an alternate winner being selected from remaining eligible entries. Any prize notification returned as undeliverable will result in disqualification and an alternate prize winner being selected. Claimed prizes will be awarded, provided that prize winner may be required to execute Additional Documentation in order to claim the prize. All taxes, costs and fees, including transportation, if applicable shall be the sole responsibility of the individual prize winner, however, Seattle Sounders FC shall furnish a 1099 tax form upon request. The approximate retail value of each prize shall be listed with the specific Sweepstakes description. The prize may be substituted for a prize of equal or greater value at the sole and exclusive discretion and control of Seattle Sounders FC. Prizes are non-transferrable and not substitutable for cash or cash equivalent. Seattle Sounders FC reserves the right to disqualify any individual who tampers with any Sweepstakes or its process or administration in any way or whom supplies fraudulent, misrepresentative or negligent information. Each entrant shall be bound by these Sweepstakes rules and decisions of Seattle Sounders FC, which shall be final. Seattle Sounders FC and the Released Parties are not responsible for stolen, late, incomplete, illegible, misdirected, lost, damaged, garbled, delayed, undelivered, inaccurate, or garbled entries. Released Parties are not responsible for lost, interrupted or unavailable network, server, Internet Service Provider (“ISP”), website, or other connections, availability or accessibility or miscommunications or failed computer, satellite, telephone or cable transmissions, lines, or technical failure or jumbled, scrambled, delayed, or misdirected transmissions or computer hardware or software malfunctions, failures or difficulties, or other errors or difficulties of any kind whether human, mechanical, electronic, computer, network, typographical, printing or otherwise relating to or in connection with any Sweepstakes, including, without limitation, errors or difficulties occurring in connection with the administration of the Sweepstakes, the processing of entries, or in any related materials. Released Parties are also not responsible for any incorrect or inaccurate information, whether caused by website users, tampering, hacking, or by any equipment or programming associated with or utilized in the Sweepstakes. Released Parties are not responsible for injury or damage to entrant’s or to any other person’s computer related to or resulting from participating in any Sweepstakes or from use of the online configurator tool.
  • RELEASE OF PERSONALITY. Each Account holder for himself or herself and on behalf of their heirs, successor and assigns hereby grants to Seattle Sounders FC, its agents and others working on its behalf the right to use the Account holder’s name, likeness, voice, image, and any audio, video or photographs taken by Seattle Sounders FC or its affiliates or representatives related to any use of MatchPass Loyalty Program, including attending any activities or events, matches, or redeeming, receiving or purchasing Offers, without additional compensation, worldwide in perpetuity, in any medium whether in existence or hereinafter created, together with and including any and all derivatives thereof, for any reason whatsoever. This release may be revoked in writing directed to Seattle Sounders FC, Attn: MatchPass, 159 South Jackson Street, Suite 200, Seattle, Washington 98104.
  • WAIVER, RELEASE AND HOLD HARMLESS. Specific Offers may include exclusive opportunities to participate in pre-match, in-match, and post-match activities, other match related activities and non-match day activities (“Activities”). In the event that an Account holder selects, redeems or purchases an Offer to participate in Activities for himself or herself and any included guests, he or she on behalf of himself or herself, and his or her guests and their collective heirs, successors and assigns, expressly assume all risks associated with such participation in the Activities, including the risk of injury to person or property, including death. In addition, Account holder on behalf of himself or herself, and his or her guests and their collective heirs, successors and assigns, hereby releases, waives and holds harmless the Released Parties from and against any and all damages or injuries to person or property, including death, which may arise out of his or her or guests’ participation in the Activities. Further, Account holder warrants that he or she and his or her guests are physically and mentally capable of participating in the Activities and are not under the influence of any medication or drugs, prescription or otherwise, or are suffering from any other known medical conditions which would impair, restrict or otherwise limit his, her or guests’ full participation in the Activities; or in the event that such an impairment or limitation does exist, that he, she or guests have communicated the nature and scope of that impairment or limitation, timely to Seattle Sounders FC. Seattle Sounders FC reserves the right to prevent any person from participating in the Activities if it determines in its reasonable discretion that such participation would pose a risk to Seattle Sounders FC, participant or other participants. In the event that Seattle Sounders FC prevents any individual from so participating, no substitute award or Offer will be provided, except a refund will be issued where the Offer to participate in the Activities was a purchased.